Asked Questions

1. How do I reserve an apartment ?

To book an apartment you can complete the online reservation form or send us an e-mail at :

You should indicate your rental dates, the number of persons who will occupy the apartment and the apartment you have chosen.

Mon Appartement à Buenos Aires will send a reply indicating the availability of your apartment and the cost of the rental.

You must agree to the price and pay a deposit of 20% of the sum total of the rental.

NB : In order to validate and guarantee your reservation, you must pay a deposit of 20%.

2. What happens if I wish to cancel my reservation ?

You have only to send us a cancellation request via email with your account number.
If you notify us over 30 days before your arrival, we will reimburse up to 50% of your deposit with transfer fees deducted.
If you cancel less than 30 days prior to your arrival date, no refund will be issued.
You can purchase cancellation insurance of 7 USD in order to cover cancellations up to 48 hours before your scheduled arrival, or 10 USD for cancellations up to 12 hours before your scheduled arrival.

3. I’m arriving in Buenos Aires. What do I need to do to get into my apartment ?

When you exit from the airport, you must contact via telephone the person that Mon Appartement à Buenos Aires has indicated.
One hour after this phone call, your contact will be waiting for you at the apartment.
For customers who have reserved in advance an airport shuttle, your driver will call your contact to inform him/her of your arrival.

4. Do you have an airport shuttle service ?

After a long trip, our customers really appreciate the convenience of an airport shuttle service.
This service provides peace of mind, comfort, and the pleasure of a personalized welcome: from the arrival gate to your apartment.
With this service, you avoid waiting in line for a taxi, taxis with variable meters, and unreliable drivers.
You won’t need to look for a phone to inform your Mon Appartement à Buenos Aires contact of your arrival.

Description of Service :
As soon as you get into the car, the chauffeur will call your “Mon Appartement à Buenos Aires” contact to inform him/her of your arrival and schedule your arrival time at the apartment.

Even if your flight is delayed, your driver will wait for you.

5. What are the high and low seasons ?

High season is from December 1 to February 15.
During this period, prices are increased by 20%.

6. What are check in and check out times for the apartments ?

Check in is at 14h by default. Default check out time is 10h.

You may schedule check in or check out at other times during normal working hours without supplemental cost and depending on the availabilty of the apartment.

Our normal working hours are from Monday to Friday from 10h to 19h and Saturday from 10h to 14h30.

Outside of these times, you will be charged the following fees for check in / check out:
– 20 US dollars from Monday to Friday from 8h00 to 10h00 and from 19h00 to 22h00, Saturday from 14h30 to 22h00.
– 40 US dollars from Monday to Saturday from 22h00 to 8h00, Sunday and holidays all day.

7. What methods of payment are possible ?

– Paypal
– Wire
– Cash at our Buenos Aires office.

8. Can I pay the entire rent and the security deposit online?

If you wish to pay in advance your apartment rental and leave the security deposit in a PAYPAL account, you may send payment via PAYPAL.
You are responsible for PAYPAL fees.
Security deposits received via PAYPAL will be returned to you via PAYPAL within 7 days of your departure from the apartment. You are also responsible for PAYPAL fees.
Rental payment must be in US dollars or Euros.

9. Why do the rentals listed in Euros change ?

Rental rates listed are based on prices in US dollars and subject to variations based on exchange rates. They are updated several times per week.
It is important to remember that the rental rates are the rates listed in US dollars. The rates listed in Euros are for informational purposes only.

10. What is the security deposit for ?

The security deposit is used to reimburse the owner in case of breakage or damages.
It is given to the owner upon your arrival, when you sign the lease and pay the balance due on the rental.
It is returned to you the day of your departure if you leave the apartment in the same condition you entered it and if there have been no damages.
If you have sent your security deposit via PAYPAL, it will be transferred back to you, minus PAYPAL charges within a week.

11. What amenities are included in the rental costs of my apartment ?

Amenities included in the rental cost of your apartment are:
– Internet WIFI.
– Sheets and towels for the number of occupants indicated.
– Weekly maid service.
– Charges such as water, gas, electricity, local taxes, and building maintenance fees are included.

12. Is there a lease ?

There is a temporary lease or rental agreement, in accordance with current Argentinian laws.
The lease will be e-mailed to once you have completed the reservation request form. This lease should be read and approved before reserving the apartment.This lease must be signed in duplicate on the day you enter the apartment.

13. What is the currency of reference ?

All rentals are negotiated with owners in US dollars. The prices indicated in Euros on our web site are solely for informational purposes and may vary with the exchange rate. The US dollar is the currency of reference for all leases.

14. Can I pay in Euros ?

Yes. Rentals can be paid in US dollars or Euros.